Terms of Service

For Team Days Virtual and Virtual and Hybrid event terms and conditions please view these here. For in-person events and corporate retreats, the terms and conditions apply below.

These terms and conditions govern the use and purchase of our products and services offered by us (and any of our brands), where they apply to all bookings for services, and form a binding contractual agreement between you and us (“Agreement”). 

References to “us”, “we”, “our”, “our brands” may include but is not limited to “Team Days” "Team Days Virtual" or Team Days Retreats" and shall mean Buttoned Up Events Pty Ltd (ACN 609 106 701) as the trustee for The Buttoned Up Events Unit Trust (ABN 85 378 266 065) (collectively “Buttoned Up Events”), whose registered office is at 105 Victoria St, Fitzroy, Victoria, Australia, 3065. This Agreement is between Buttoned Up Events and you for your booking, associated function and event management products and services (including any of our website services and facility to enter into transactions with third parties) (“Services”).  

Buttoned Up Events have appointed various Activity Operators to supply products and/or services to you and may book all or part of your event or function through these Activity Operators.  The legal relationship between Buttoned Up Events and the Activity Operators is that of facilitator/introducer and Buttoned Up Events is not liable for the acts and omissions of the Activity Operators. Buttoned Up Events may receive fees, commissions, gifts or financial incentives from third parties and Activity Operators. Activity Operators may have their own terms and conditions for their respective products and/or services, which you may be required to be bound by.  This will represent a separate contract between you and the Activity Operator.  To the extent that there are any inconsistencies between this Agreement and the Activity Operator’s terms and conditions, this Agreement shall prevail.    

By using, engaging or making a booking for our Services, you confirm that you:

• are aged 18 years or older;

• have read, understood and agree to be bound by this Agreement;

• warrant that that you acknowledge and agree to be the Group Leader;

• warrant that where you are making a group booking on behalf of other individuals acknowledge that all members have been made aware of and agree to be bound by this Agreement, and that all all Group Members are aged 18 or over;

• expressly acknowledge that as the Group Leader you are responsible for all payments for in a booking, unless all group members have made payment in full.

If you or disagree with or otherwise do not accept this Agreement including any of its terms and conditions, you must immediately cease using any of our Services where your only remedy is not to engage, use or make a booking with us. 

PRICES 

All prices quoted are subject to availability and can be withdrawn or varied without notice. Prices are quoted in Australian dollars ($AUD) and are subject to change, which may occur by reason of matters outside our control which increase the cost of the relevant product or service by our Activity Operators or currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up to date prices.

CHANGE POLICY

Even where an Activity Operator permits a change, we are only able to process the change in accordance with this Change Policy. 

We will try to help you make changes to your booking, although we cannot guarantee that we will always be able to do this as all changes are subject to availability, to the individual terms and conditions of the respective Activity Operators and to our Change Policy.

• If you want to change your booking in any way you must make a request to us in writing, as soon as possible (“Change Request”).  

• If the Change Request can be accepted by us, we will take steps to make the change. 

• If the Change Request is accepted by a respective Activity, it will be processed and applied to the entirety of the booking and to all members within the booking, upon receipt of the Change Payment. 

• Where an activity is cancelled, we reserve our right not to accept it as a Change Request and to process the request in accordance with our Cancellation Policy.

• We will process your Change Request as soon as possible, and once accepted by the Activity Operator, you will be charged the applicable Administration Fee by us and the Change Fee incurred with the respective Activity Operator, which is payable immediately (“Change Payment”). 

• The Change Fee is the fees and charges incurred with respective Activity Operators in accordance with the Change Request, that is determined by each respective Activity Operator according to their terms and conditions, and which may include but is not limited to: fees and extra charges that apply when tickets or documents are re-issued, administrative fees, penalties, change fees, cancellation fees, changes to the cost of the products or services including the difference between the price at the time of booking and at the time of change, the cost of any additional services in the booking, whether any discount or special offer you may have received at the time that your original booking was made has been altered, reduced or withdrawn, if such discount or special offer has since been altered, reduced or withdrawn and the applicable fee the difference or increase in price at the time of change; noting that you will only be charged the costs incurred on the day that the change is made with a respective Activity Operator (“Change Fee”).

• You agree to indemnify us for all Change Fees incurred with an Activity Operation arising from your Change Request.

• Change Payments not received by us may result in the change(s) not being applied. 

Adding a Person(S) to the Booking

In accordance with our Change Policy, we will accept Change Requests limited to adding a person(s) to the booking, at any time before the start of the event. Once final payment is made, additional guests can be added to the booking, (subject to availability) and will be charged at the per-person rate detailed in your final invoice.

Other Changes to the Booking

We will accept Change Requests received more than 14 days before the event. Reductions made more than 14 days prior may be accepted at our discretion and are subject to Activity Operator terms. Where accepted:

• the price-per-person may be recalculated;

• some components may be non-refundable;

• supplier minimum numbers may apply.

Change Requests received 14 days or less before the event may be refused and/or processed under the Cancellation Policy.

For date or location changes, the applicable Administration Fee is $79.
For multiple changes, the applicable Administration Fee is $79 per change.
For changes after final payment has been made, the applicable Administration Fee is $79 per change plus 30% of the value of the changed component(s).

For more details, refer to the Refund & Cancellation Policy.

FINAL NUMBER AND ADJUSTMENT POLICY

1. Final Numbers Due 14 Days Prior (Standard Rule)

Unless an earlier deadline has been advised, final numbers must be confirmed 14 days prior to the event (“Final Numbers Date”). Your final invoice will be based on these confirmed numbers.

2. Adjustments 14 Days or Less Before the Event

From the Final Numbers Date (or earlier advised date):

• Guest numbers cannot be reduced in a way that reduces the total booking value by more than 10%.

• Reductions beyond this threshold will not reduce the total booking cost.

• No refund or credit applies for guests who do not attend.

3. Minimum Charge

You will be charged at the greater of:

• the confirmed final numbers; or

• 90% of the confirmed final numbers.

4. Increases in Numbers

Increases after the Final Numbers Date may be accepted subject to availability and additional charges.

5. Late Payment Impact

Final payment is due by the Final Payment Due Date, being 14 days prior unless a 30-day deadline has been advised.

Failure to pay by the due date allows us to:

• cancel the booking per our Cancellation Policy; or

• if we agree to proceed, treat the most recently confirmed numbers as the minimum chargeable number, with no further reductions allowed.

Applicability to Corporate Retreats and Certain Events 

While the standard deadlines for final numbers and final payment are 14 days prior to the event, certain event types — including but not limited to corporate retreats, multi-day events, accommodation-inclusive events, internationally coordinated activities, or events where suppliers require earlier confirmation — may require earlier deadlines.

Where this applies, we will notify you in writing at the time of quoting or booking. In such cases:

• Final numbers will be due 30 days prior to the event; and

• Final payment will also be due 30 days prior to the event.

Once advised, these earlier deadlines override the 14-day deadlines in this Agreement, and the minimum charge and adjustment rules apply from the earlier deadline.

REFUNDS AND CANCELLATION POLICY

Even where an Activity Operator permits a refund, we cannot issue any refund to you unless and until we receive the funds from the relevant Activity Operator.

No refunds are payable where you or your guests are refused entry or participation due to intoxication or drug use.

Where refunds are permitted, cancellation charges apply as follows:

• Within 14 days: 100% of deposits/monies paid forfeited

• 21–15 days prior: deposits forfeited + 30% of total booking cost

• 21+ days prior: deposits forfeited + 20% of total booking cost

In all cases:

• All deposits and payments made to date are forfeited.

• Cancellation fees of up to 100% may apply.

• Final payment is due 14 days prior (or 30 days prior where advised). Failure to pay may result in cancellation.

• After full payment, no refund is provided for non-attendance or early departure.

Fees and extra charges apply where bookings are changed under the Change Policy.

Where we incur a cancellation fee or charge, you agree to indemnify us for that amount.

Government Restrictions & Force Majeure

If your event or any part of your event is unable to proceed due to Government Restrictions or other circumstances beyond our reasonable control, including but not limited to public health orders, natural disasters, acts of government, venue closures, supplier restrictions, or force majeure events (“Government Restrictions”), the following will apply:

1. Where a booked Activity Operator is unable to deliver their service due to Government Restrictions, we will follow the terms and conditions of the relevant Activity Operator.

   • If the Activity Operator permits postponement or date changes, we will assist you to reschedule.

   • Any increases in supplier or operator costs for the new date will be passed on to you.

2. Refunds will only be provided to the extent that we can recover funds from the Activity Operator, and will be returned to you less any non-recoverable amounts, including supplier charges, third-party fees, and our standard Administration Fee.

3. Where the Activity Operator is still able to operate, the normal terms and conditions of this Agreement (including Change, Final Numbers & Adjustment, and Cancellation Policies) will continue to apply.

4. Border closures, travel disruptions or inability of individual group members to attend do not constitute Government Restrictions affecting the event, and the normal terms and conditions will apply.

Deposit and Final Payment 

You will be required to pay a deposit when booking, such amount and timing to be advised by your consultant. All deposits are non-refundable.

Final payment is required no later than

• 14 days prior to your event or function (standard rule); or

• 30 days prior where advised by us at the time of quoting or booking, including for corporate retreats, multi-day events, accommodation-inclusive events, or events with supplier-imposed deadlines.

Some services may require full payment at the time of booking.

Payments by Credit Card 

Credit card surcharges will apply when paying by credit card. If for any reason any Activity Operator is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Buttoned Up Events and in the event that payment has been made to Buttoned Up Events by credit card, you agree that you will not seek to charge back your payment to Buttoned Up Events. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due on demand. For any payment by credit card, tickets and other documentation will not be issued until authorisation has been obtained from the relevant card company. Any confirmed booking is subject to your credit card approval for the transaction. In an eventuality where your credit card is not approved we will attempt to contact you but hold no responsibility for any subsequent non provision of services in the event we are unable to establish contact with you.
Any credit card fee is charged by Buttoned Up Events as merchant and not as an agent for any other party.

Taxes 

Unless otherwise stated, all charges and other amounts payable are exclusive of GST. If GST becomes payable on any supply made or provided, on which GST is not payable at the date of this Agreement, you will pay us (or third party provider as the context permits) an additional amount equal to value of consideration for the supply multiplied by the prevailing GST rate.

Bookings

You expressly warrant, acknowledge and agree that by making a booking, you are the Group Leader and that you are responsible for all payments arising in connection with the total booking cost.  We reserve the right at our absolute discretion to decline or accept bookings made from outside Australia. Any automatic booking confirmations for such bookings are conditional, contingent on our view of any financial risks, potential ticket despatch delays, or applicable international regulations.  Buttoned Up Events makes no representation that its price sales are identical to prices on individual supplier sites that may exist from time to time.

Travel Insurance 

Where your event or function incorporates overseas travel you should be aware that travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Although we are not the provider of the travel insurance, we strongly urge you to obtain travel insurance and if you decline travel insurance you may be required to sign a disclaimer. We do not provide insurance advice.

Agency 

Buttoned Up Events acts as an agent only. We sell various event and function products and services on behalf of numerous transport, accommodation and other service providers, such as adventure, coach, hotel and activity operators (“Activity Operators”). Buttoned Up Events’s obligation is to make event and function bookings on your behalf and to arrange relevant contracts between you and Activity Operators. We are not the provider of such products or services (which do not form part of the Service) and our role in relation to your travel arrangements is limited to facilitating your booking and arranging event or function documentation, payments and refunds as applicable. Accordingly, we have no responsibility for these products and services nor do we make or give any warranty or representation regarding their standard, reliability, accuracy or suitability. All bookings are made on your behalf subject to the terms and conditions (including limitations of liability) imposed by these service providers and you should carefully read such terms and conditions before finalising your travel transaction as they will govern your purchase and booking. As your contract will be with the third party provider (and not Buttoned Up Events), any legal recourse or claim shall be made against the specific provider (and not Buttoned Up Events). If for any reason, any Activity Operator is unable to provide the products and services for which you have contracted your remedy lies against the provider and not with Buttoned Up Events.

You acknowledge that we may receive a commission or an affiliate fee from transactions entered into using the Service. We do not endorse or recommend any particular Activity Operator and you should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the Service.

Liability 

To the fullest extent permitted by Australian law, we do not accept any liability of whatever nature, whether in contract, tort (including negligence) or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no control. Under circumstances where liability cannot be excluded, such liability is limited to the supply of the services again or the cost of the purchased Services paid by you. You agree to indemnify us, our directors, employees and representatives from and against all actions, claims, suits, demands, damages, liabilities or costs (including legal costs) arising from, or which is directly or indirectly related to the use of the Services, our site, or any other products or services accessed via our site. Buttoned Up Events shall only be liable to provide a refund to you to the extent that that it actually receives a refund from the relevant supplier or other third party.

You agree to observe and obey all rules and warnings provided, and further agree to follow any oral instructions or directions given by us our employees and/or agents. You acknowledge that there may be some inherent risk associated with the products and services you participate in as supplied by the Activity Operators. You assume full responsibility for personal injury to yourself, injuries to others and further release and discharge us from all actions, suits, claims, demands and causes of action whatsoever at law, in equity and under statute which you may have or for this document would, could or might at any future time have or have had against us in respect of or arising out of either directly or indirectly the Services we provide.

You agree to pay for all damages caused to any Activity Operator facilities visited as part of the arrangements caused by your neglect, reckless or willful actions. You agree to and hereby assume all risk, dangers and hazards associated with use or participation in the Activity Operators products and services, including the possible risk of severe or fatal injury to others. In addition to the foregoing, these risks include but are not limited to the following: a) the risk associated with travel to and from the venues and locations included in the Activity Operators products and services; b) intoxication and/or alcohol poisoning from the alcohol you consume; c) the possibility of bodily injury; and d) being in altercations with others (which is not condoned or tolerated by us). You agree to indemnify us from all third party actions, suits, claims, demands and causes of action whatsoever at law, in equity and under statute as result of your behavior and actions.

Disclaimer

Services shall be provided without any guarantees, conditions or warranties as to their accuracy, completeness, reliability, suitability or currency and they are provided on an “as is where is” basis. Whilst Buttoned Up Events will make every effort to provide the Services to the best of its abilities in accordance with your vision for your event, Buttoned Up Events cannot and does not provide any guarantees in this regard.

To extent permitted by law, Buttoned Up Events, its directors and employees hereby expressly exclude: (a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity; and (b) any liability for any direct, indirect, consequential loss or damage or lost profits incurred by you or any end user in connection with the Services, including, without limitation any liability for loss of income or revenue; loss or interruption of business; loss of profits; loss of anticipated savings; death or personal injury; loss of data; loss of goodwill; wasted management; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Event or Function Documents 

Event or Function documents include (without limitation) hotel vouchers, activity vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a Activity Operator. Event or function documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Event or function documents cannot be transferred to another person to use. Any errors in names, dates and timings on your documentation will be your responsibility. It is your responsibility to collect all event or function documents from us prior to commencement of your event or function. As a general rule your event or function documents may be available for collection 2 weeks prior to the date of your event or function, however this will depend on your individual arrangements and requirements. Please contact your consultant to confirm when your event or function documents are ready for collection.

Privacy Policy

Buttoned Up Events is committed to protecting your personal information. We process information about you in accordance with our privacy policy. By using our products or services or making a booking, you consent to such processing and you warrant that all data provided by you is accurate.

You consent to us supplying your billing, payment and identification information to third parties with whom you enter into transactions using the Service. We may also provide such personal information to third parties as is required to complete your booking. You accept that the recipients of this disclosure may not have in place privacy policies equivalent to our privacy policy. You authorise our agents to disclose your credit card details to, and obtain information from, any financial institution or credit card issuer to verify the credit card and identification details that you provide. You also authorise your credit card issuer or financial institution to verify that the credit card and identification details you have provided to us are accurate. You authorise our agents to take steps to confirm that there is sufficient credit on your credit card account to meet likely charges.

Monies Not Held On Trust 

All monies paid by you to us will be the property of Buttoned Up Events and will be a debt due and payable to the Activity Operator once the corresponding services have been provided or the booking is made (whichever is earlier). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

Intellectual Property, Software and Confidentiality

Buttoned Up Events retains copyright and all other intellectual property rights in: (a) all code, material, data, know-how and anything else generated, in course of providing (directly or indirectly) the products or services; and (b) all intellectual property rights (whether comprised within the Buttoned Up Events booking engine, portal, software, HTML code or otherwise) existing prior to the provision of the Services.

When you access any of the Buttoned Up Events website, you are using software which is owned by or licensed to Buttoned Up Events and Buttoned Up Events thereby grants you a personal non-exclusive license to use the software associated with any of our websites for the duration of your website visit and for the sole purpose of making activity, car hire or accommodation enquiries and bookings. This licence does not permit you to use our websites (or our website software) for the purpose of "carrying on a business as an event or function manager”. Any other use, commercial or otherwise, of the software or information on our websites without the express written permission of Buttoned Up Events is strictly prohibited, including any reproduction, data extraction processing or otherwise. You must not disassemble, decompile, reverse engineer the whole or any part of the software accessed by means of the Service save as required by law, you shall not disclose any confidential information relating to Buttoned Up Events or its affiliates obtained during or arising out of this Agreement, to anyone (except your employees on an as need basis).

Events Beyond Our Control

We are not responsible or liable in contract, tort (including negligence) or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, suspension, failure or inconvenience arising out of or caused directly or indirectly by any event or circumstance which is beyond our reasonable control, including but not limited to, acts of God, governmental actions, labour difficulty, war or national emergency, terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any materials, equipment, facilities or services, failure of performance provided by others, internet interruption or virus, breakdown software, hardware or communication network.

Variation

We may revise or change these terms and conditions at any time by amending this Agreement and our websites, and any amendment shall take effect from the time of posting and/or publication. You are expected to check this Agreement and our websites from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our websites. By continuing to use the Services, you agree to be bound by such revisions and changes.

Governing Law 

This Agreement, our Services (and your booking) and any dispute or claim arising out of or in connection with the same shall be governed by and construed in accordance with the laws of Victoria, Australia and parties submit to the non-exclusive jurisdiction of that State.

WEBSITE USE TERMS AND CONDITIONS

Buttoned Up Events Pty Ltd

Welcome to our website. This website with URL address www.teamdays.com.au is owned and operated by Buttoned Up Events Pty Ltd (ACN 609 106 701). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Buttoned Up Events Pty Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘Buttoned Up Events Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to Buttoned Up Events Pty Ltd, the owner of the website, whose registered office is 105 Victoria St, Fitzroy – ACN 609 106 701, Victoria. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

The content of this website is for your general information and use only. It is subject to change without prior notice.

This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: name, mailing address, telephone number, email address, date of birth, credit card number, credit card expiry.

Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.

Your use of this website and any dispute arising out of your use of it shall be governed by and construed in accordance with the laws of Australia. As thebucks.co can be accessed from other places around the world with different laws from those of Australia, when you access www.houseofhens.com.au you agree that the laws of Australia will apply to all matters relating to your use of thebucks.co.

You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.

These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.

In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.